Terms and privacy

The Service

BespokEvites is an online platform that is used to create and send digital invitations and provides some event management services (RSVP and maps/directions to venue) to help the purchaser (Event Host) gather and organise information on one platform and allows receivers (Guests) to communicate their response efficiently. All Hosts, Guests and browsers who access are considered (Users) of the site.

BespokEvites is not associated with any Event Host and only acts as an intermediate between the Event Host and their Guests.

This agreement only applies to events where the Event Host has opted for BespokEvites to manage Guests attendance and any other events hosted or produced, the Event Hosts will be administered by a separate agreement.

Registration/Events

You must register with BespokEvites in order to make a purchase of any digital invitation and/or have access to certain features. Only registered Hosts may use the service to track/collect responses, review guestbook/media uploads and manage an event on the site.

Only registered members (Host) may login to personal account and access their personal information and history of events. Any Guest invited to join by the Host can RSVP to an event they have been invited to and leave a message on the Event Page without registering.

Registered users are responsible for their own personal login in details and the activity within their account. If a registered user feels there has been any suspicious activity on their account, it is their own responsibility to make BespokEvites aware and to instantly suspend their account.

BespokEvites hold no responsibility or liability of the deletion of data or information conveyed through the platform. You agree that BespokEvites have the right to remove any accounts that have been inactive for an extensive period.

If Event Hosts publicly advertise their event, BespokEvites may use the information accessible for own promoting, marketing, and business development purposes.

Pricing and refunds

Pricing – BespokEvites have set all prices as a fixed price that is non-negotiable. BespokEvites has the right to change pricing when necessary for the business and/or add new fees. Users will be notified of these changes via the website prior to any pricing structures changing.

Some changes made to invitations are free, these only include minor text changes (spacing, sizing, wording, and positioning). Any other changes made to the invitations will have an additional charge.

All customised cards are priced depending on design and additional details required.

Payments – All invitations require full payment to submit orders. BespokEvites will send confirmation once order and payment has been processed. Orders will not be confirmed or progressed until payment is complete.

Card only payments are accepted.

Refunds – Once specification form has been returned to BespokEvites, all sales are non-refundable. In the event that any invitations purchased are not usable – for instance, due to the event being cancelled, rescheduled, moved to a new venue or due to over-sale of invites – BespokEvites will not issue any refunds to any Event Host purchasing invitations or event management services for any reason whatsoever.

Indemnification

Event Hosts agrees to forever indemnify BespokEvites, and every individual associated with the business from the time of service and on into the future, against any liability associated with the Event Hosts and their Guests.

Copyright Complaint

BespokEvites respects the work of others and ask our users to do the same. If you believe your work has been copied, please do not hesitate to contact us, ensuring you provide enough details so we can find it on our site, your contact details and sufficient evidence of proof.

All our work produced remains the property of BespokEvites. It may not be reproduced, edited, printed in any form without written consent from BespokEvites. Any unauthorised or unlawful use of the work of BespokEvites or any other intellectual property rights will be subject to legal action.

Privacy Policy

BespokEvites only collect relevant personal information from Users to ensure a smooth and efficient process of invitation purchase, distribution, and event management for our Event Hosts. This privacy policy will explain how BespokEvites uses personal information that is collected when you use the site.

What data do BespokEvites collect?

BespokEvites collect the following data:

  • Event Hosts – Registration details (name, email address, mobile number, payment method/billing address).
  • Event Hosts – Event information (this will be inputted by the Event Host on a separate specification form which will be emailed to Event Hosts to complete after payment and confirmation).

How do BespokEvites collect your data?

You directly provide BespokEvites with most of the data we collect. BespokEvites collect data and process data when you:

  • Register online or place an order for any invitations and or event managements services used.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

It is not the responsibility of BespokEvites to gain consent from Guests to use personal details. The responsibility belongs to the Event Host to ensure they have gained permission prior to inputting Guest details.

How will BespokEvites use your data?

BespokEvites collects the Event Host’s data so we can:

  • Process your order and manage your account.
  • Insert any event information provided from specification form to the invitation.
  • Email you with special offers and services we think you might like.

Note: It is the responsibility of the Event Host to ensure consent is obtained prior to inputting and saving Guests’ personal details to their personal online address book.

When BespokEvites processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

BespokEvites protect your personal information, we take responsible precautions to make sure it is not incorrectly misused, retrieved, misplaced, disclosed, destroyed, or changed.

All payment details are encrypted using secure socket layer technology (SSL).

Marketing

BespokEvites would like to send you information about services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop BespokEvites from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe via the My Account page in your account.

What are your data protection rights?

BespokEvites would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request BespokEvites for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that BespokEvites correct any information you believe is inaccurate. You also have the right to request BespokEvites to complete the information you believe is incomplete..
  • The right to erasure – You have the right to request that BespokEvites erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that BespokEvites restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to BepokEvites’ processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that BespokEvites transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email at  info@bespokevites.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

BespokEvites uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.

What types of cookies do BespokEvites use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – BespokEvites uses these cookies so that we recognise you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.
  • Advertising – BespokEvites uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. BespokEvites sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies:

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy.

BespokEvites keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on May 2024.

How to contact us:

If you have any questions about BespokEvites’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@bespokevites.com